Comment: I PMed you several times... It has been almost 2 months now and I received nothing, no answers or explanations... I'm sorry, but I don't have other option. If I'll receive anything from you anytime I'll change this rating.
Response: I'm so sorry that the card obviously got lost in the Christmas post :( it's a bit silly me sending you a replacement now it's January but I can send you a notecard and some postcards if you'd like??
Comment: First round: nothing.
She said she'd send a second package. One month later, neither package has arrived...
Happy to change my rating if something turns up (but I'm not holding my breath at this stage)